Ocala Voice AI Privacy Policy

1. What this covers

This policy explains what Turn-Key Solution FL Inc ("Turn-Key Solution," "we," "us") collects when you sign up for Ocala Voice AI's AI Secretary service, when your business's AI Secretary is live and answering calls, and when someone calls your business.

2. What we collect

We collect:

• Your signup information: your name, email, phone number, and business name, given when you request a demo or sign up.
• Your business's public information: content already published on your business's website (services, hours, pricing, FAQs), which we read once to build your AI Secretary's knowledge base.
• Call data: when someone calls your AI Secretary, we collect their phone number, whatever they say to the AI, a recording of the call, and a written transcript.
• Payment information: handled entirely by Stripe. We never see or store full card numbers; we only receive confirmation that a payment succeeded or failed.

3. Why we collect it

We use this information to:

• Build and run your AI Secretary from your business's own information
• Answer calls, text and email you a summary of what happened, and (on some plans) book appointments
• Charge your subscription and keep your account in good standing
• Provide customer support when you contact us

We don't sell your data, or your callers' data, to anyone.

4. Call recording and retention

Florida is a two-party consent state, so every call opens with a short spoken notice that it may be recorded. Recorded audio is kept for 14 days on The Receptionist plan, or 90 days on The Office Manager and The General Manager plans, then deleted. Written transcripts are kept for as long as your account is active, since they're the working record of what your AI Secretary has done for you.

5. Who we share data with

We use a small set of vendors to run the service, each processing only what they need to do their job:

• Stripe: payment processing
• Twilio: phone calls and text messages
• Vapi: the voice AI infrastructure your AI Secretary runs on
• Anthropic: the AI language model that powers your AI Secretary's conversation
• Supabase: database hosting
• Vercel: application hosting
• Our CRM: storing your caller and customer contact records if you use that feature

6. Cookies

We use a small number of essential cookies: to keep you signed in as a customer or admin, and to track an active live-demo session. We don't use advertising or analytics tracking cookies.

7. Data after cancellation

If you cancel, we stop collecting new call data going forward. Existing call recordings continue to age out on their normal retention schedule. We keep account and billing records as required for tax and accounting purposes.

8. Your rights

You can ask us what data we have about you or your business, correct it, or ask us to delete it, by emailing zack@turn-keysolution.com. If you're a caller who spoke with someone's AI Secretary and have questions about that call, contact the business you called; they control their own call data.

9. Children

This service is for businesses and is not directed at children under 13.

10. Changes to this policy

We may update this policy as the service changes. If we make a material change, we'll let you know by email before it takes effect.

11. Contact

Turn-Key Solution FL Inc, 2040 S Kenvera Loop, Inverness, FL 34450. Email zack@turn-keysolution.com or call 352.306.3363.